LAFAURIE logo
LAFAURIE logo

All articles

Returns, exchanges & refunds

How to make a return or exchange ?

Can I return one or more item(s)?. Of course! You have a 30-day period to request a return. You can choose to request a credit, an exchange, or a refund, as you prefer. Please note that we will only refund returned items and, in the case where the en

When will I get my refund ?

Refunds are initiated immediately or no later than 5 days after the package is received at our warehouse. If this time frame is exceeded and you have not received a refund notification, please feel free to contact us at [email protected]. We

I've requested an exchange but I haven't heard back. What should I do?

Under normal circumstances, exchanges are processed no later than 5 days after we receive your return package. As soon as everything is ready, you will receive an email with the new tracking information. If it takes a bit longer and you haven't heard