I have a problem with my order deliveryUpdated a month ago

A Delay

There may be slight delays depending on the time of year or unforeseen incidents with our carrier. You can track your package using the tracking link that is automatically sent to you by email once your order is shipped. In case of significant delays, you can contact us via the email address [email protected].

An Error in the Delivery Address

If there is an error in the delivery address, we encourage you to contact us by email at [email protected]. Our team will do its best to intervene with the delivery provider and correct the error as quickly as possible, according to the possibilities offered by the carrier.

An Error in the Delivered Products

Although rare, errors can occur during order preparation. We invite you to request an exchange through our return platform and indicate that the reason for the return is an exchange due to an error in products and/or sizes.

A Damaged Product

Go to the “Product” > “Damaged/Defective Product” section for assistance.

For any other problems, we invite you to contact us by email at [email protected].